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Shipping Policy

Last updated June 2026

How and when your made-to-order pieces reach you.

01Made-to-order dispatch

Every inne garment is cut and hand-finished to your specification after you order. Production and finishing take up to ten working days, after which your order is dispatched. Fabric purchased by the metre ships in 2–3 working days.

02Where we ship

We currently ship across India through our courier partner. If your pincode is serviceable at checkout, we deliver to you. For locations we can't yet reach, please contact us before ordering.

03Shipping charges

Shipping is complimentary on all orders unless stated otherwise at checkout. Any applicable charge is shown clearly before you pay — there are no hidden costs.

04Delivery time

Once dispatched, parcels typically arrive within 3–7 working days depending on your location. Delivery estimates are indicative and may vary with courier conditions, public holidays, or weather.

05Tracking your order

As soon as your order ships we email and SMS you a tracking number. You can follow your parcel any time on our Track Your Order page.

06Delays & exceptions

Occasionally a made-to-order piece may need extra time to meet our finishing standards, or a courier may be delayed beyond our control. If your order is running late, we'll keep you informed — and you can always reach us for an update.

07Address & failed delivery

Please ensure your shipping address and phone number are correct at checkout. If a delivery fails due to an incorrect address or repeated unavailability, re-delivery or return shipping may be charged.

08Damaged in transit

We pack every order with care. If your parcel arrives damaged, contact us within 48 hours of delivery with photographs and we will arrange a repair, remake, or refund as appropriate.

Questions?

Questions about a delivery in progress? Write to us at hello@inne.atelier or visit our Contact page.