Cancellation & Refund Policy

Every inne garment is made to order — cut and hand-finished for you after you place your order. This policy explains when an order can be cancelled, what can be returned, and how refunds work.

You may cancel a made-to-order piece within 12 hours of placing it, or before cutting begins — whichever comes first. Once your cloth has been cut, the garment is committed and the order can no longer be cancelled. Fabric-by-the-metre orders can be cancelled any time before dispatch.

Write to us at hello@inne.atelier or via the Contact page with your order number. We'll confirm whether cutting has begun and process the cancellation immediately if it hasn't.

Because each shirt is cut to your measure and specification, bespoke orders are not returnable or exchangeable for reasons of choice (size selected, fit preference, colour, or change of mind). We help with sizing before you order, and your first set of adjustments is complimentary within 30 days.

If a garment arrives damaged, faulty, or not as ordered, contact us within 48 hours of delivery with photographs. We will repair, remake, or refund the piece — whichever is appropriate — at no cost to you, including shipping.

Uncut fabric in its original condition may be returned within 7 days of delivery. Return shipping is borne by the customer unless the fabric was incorrect or faulty. Cut or altered fabric cannot be returned.

Approved refunds are issued to the original payment method within 5–7 working days of approval. Depending on your bank or card issuer, it may take a further few days to reflect in your account. Any discount applied to the order is deducted proportionally.

If a cancellation or refund brings your order below a promotional threshold (for example, a free-gift or discount qualification), the gift must be returned or its value adjusted, and the discount recalculated on the remaining items.

If a parcel is returned to us after failed delivery attempts or refusal, we will contact you to arrange re-delivery. Re-shipping charges may apply; bespoke pieces cannot be refunded for refusal of delivery.